Coronavirus up to Date Information for Residents, Friends and Family

Last Updated: 18 May 13.00 hrs

Please use this page for the most up to date information regarding the Coronavirus and Respect Aged Care. This page will be updated regularly.

It has become exceedingly apparent that traditional methods of communication are failing during the recent outbreak of Coronavirus. Respect Aged Care has created this page as a single source of truth for residents, friends, and family regarding the Coronavirus and the steps Respect Aged Care is taking to minimise the risk to our residents.


Brett Menzies 0408 562 498 or

Current Status

Home Location Status
Alcheringa Swan Hill, VIC Open
Avonlea Nhill, VIC Open
Coates St Arnaud, VIC Open
Cohuna Village Cohuna, VIC Open
Cooinda Lithgow, NSW Restricted
Coroneagh Park Penguin, TAS Open
Eliza Purton Ulverstone, TAS Open
Mt St Vincent Ulverstone, TAS Open
St Ann’s Hobart, TAS Open
St John’s Wangaratta, VIC Restricted
Tongala Memorial Tongala, VIC Restricted
Tyler Village Prospect Vale, TAS Open
Wellington Views Old Beach, TAS Open
Woodhaven Lockhart, NSW Open


Victorian Homes

IMPORTANT UPDATE (16/05/2022): Koraleigh at Tongala is currently COVID exposure site with 2 residents and 1 staff member testing positive. At this stage, R M McHale doesn’t have any positive cases. We will continue to test staff and residents, and will keep you updated should there be any further developments.

IMPORTANT UPDATE (17/05/2022): We have identified no new cases at Coates in St Arnaud and no further action is required at present. We still require that all visitors to the facility produce a negative Rapid Antigen Test as we are conscious that the virus is still active in the community. We will keep you updated should there be any changes.

IMPORTANT UPDATE (18/05/2022):We would like to inform you that we have identified 4 new cases at St John’s in McCall and a total of 5 new cases in Anderson D and A. If you are visiting a loved one in an affected area, we require that you wear Tier 3 PPE, otherwise visitors are required to wear Tier 2 PPE in all other areas of the facility and will need to be assisted by staff to enter and exit each wing.

To ensure the safety of everyone at St Johns, please ensure that you have familiarised yourself with the following changes to the visitor guidelines prior to your next visit:

The Directions continue to retain requirements that support safe visits including excluding people who are unwell, requirements to wear masks, check in and make a declaration.

As with all Victorians, aged care visitors are strongly recommended to be vaccinated. This is in line with the Australian Health Protection Principal Committee (AHPPC) recommendations which strongly encourages all visitors, aged 12 and over, to aged care facilities be vaccinated.

Tips to support safe visitation

Excluded visitors

While visitors are allowed, under the Care Facilities Directions, some people are not permitted to enter a care facility. This includes people who:

Tasmanian Homes

IMPORTANT UPDATE (16/05/2022): We are pleased to inform you that the outbreak at Mt St Vincent has now been declared over. Thank you for your patience during this time. Visitations now resume with no restrictions to hours however, a negative RAT and the wearing of N95 masks will still be required. Please assist us by visiting in the resident’s room or outside spaces only and do not congregate in communal areas of the facility. If you or anyone in your household is unwell please stay away from the facility until you are feeling well.

The Department of Health in Tasmania has released a set of restrictions that apply to anyone visiting an aged care facility from Wednesday 15th December 2021.

As per directions of from the Department of Health all visitors attending aged care facilities must:

In Tasmania, visits to residential aged care homes are permitted for people providing care and support, with the following restrictions:

There are further guidelines for visiting aged care homes in Tasmania:

New South Wales Homes

IMPORTANT UPDATE (11/05/2022): We would like to inform you that we will be conducting a round of Rapid Antigen Tests on residents this evening at Cooinda, following a positive test result from a staff member this morning. We have informed Public Health of this development and are currently awaiting their instructions. We require all visitors to wear full PPE and produce a negative Rapid Antigen Test prior to entering the facility. We will keep you updated should there be any new developments.

New South Wales Visitors

Visitors must not enter the facility at all if they:

Residents are permitted a maximum of two (2) visitors per day in residential age care facilities that are in areas not currently under stay at home orders, provided they have not been to any stay at home area in the last 14 days.

From 11 October, all visitors aged 12 years and over to all aged care facilities must have received two doses of a COVID-19 vaccine as least 14 days prior to their visit unless they can provide a COVID-19 medical contraindication certificate or the visit is for end of life. Children under the age of 12 will not be permitted to enter an aged care facility.

From 1 June to 30 September 2021 visitors should not enter an aged care facility if they have not received a dose of the 2021 influenza vaccine, unless they meet the criteria under the exceptional and special circumstances.

Booking A Visit 

Although it is no longer a requirement to book a visit in our Tasmanian homes, we still strongly encourage you to do so first here if possible as it will save you from entering the same information when you are on-site.

Visitor Check-in

The check-in process involves the following:

Once you have checked in you will receive a visitor sticker, which you must wear at all times once inside the homes. No sticker, No visit.

Visitor Requirements

Visitors, once on site, will be asked to:

Current Visitation Restrictions

No person may enter the premises of a Respect site if they:

Residents in the Community

Residents will now be permitted to enter the community for outings such as shopping, provided they are following government regulations regarding masks. Due to social distancing requirements we are still not in a position to recommence bus trip outings or large group activities, and all of our staff and residents continue to adhere to density regulations. Respect is implementing every measure possible to prevent coronavirus entering one of our sites.

Loved ones can still be contacted by telephone and video chat facilities if they wish to do so. If you would like to speak with your loved one by video chat please don’t hesitate to contact the home your loved one resides in so this can be arranged.

There are 1,425,501 confirmed cases in Australia with 2,698 recorded deaths.


What is the Coronavirus?

The Coronavirus is a new virus, distinctively different from existing viruses such as Influenza or Gastroenteritis.

Despite reports to the contrary, the Coronavirus is not just like Influenza. Humans have not had previous exposure and therefore have no pre-existing immunity to the virus.

How can I see or talk to my love one?

Loved ones can still always be contacted by telephone, and during this time we have setup video chat facilities so friends and family can see and talk to their loved one face to face if they wish to do so. If you would like to speak with your loved one by video chat please don’t hesitate to contact the home your loved one resides in so this can be arranged.

We have seen ingenious ideas such as this in other countries where lock downs are occurring:

As a progressive aged care organisation, Respect will investigate all types of ways to keep our residents engaged with their loved ones. Next to their personal safety, their emotional well-being is paramount to us and we encourage family and friends to stay in contact as much as possible during this time.

What are the extenuating circumstances where I can see my loved in the home?

If your loved one is passing away, please contact the aged care home where your loved one resides so we can ensure you see them if you do not pose a risk to other residents. Other extenuating circumstances will be considered on a case-by-case basis.

If the visit is deemed necessary then you will be met at the front entrance, and;

Tasmanian sites only – What should I do if I am currently on the mainland or plan to travel out of Tasmania in the near future?

The Tasmanian Government has declared that from midnight on Friday, 20 March 2020, anyone arriving into Tasmania will be required to self-isolate for 14 days. This includes Tasmanian residents returning home to Tasmania.

Whilst the self-isolation will not apply to essential travelers, including health care workers, at this stage, we believe it will apply to all other non-essential visitors to the state including family of residents.

Are all elderly in general at risk?

It appears as people age so does their chance of having pre-existing conditions, and less fitness to “fight off” the Coronavirus which puts them at higher risk.

What pre-existing condition puts someone at higher risk?

Pre-existing conditions which currently appear to put people at higher risk than others include cardiovascular disease, diabetes, respiratory disease, hypertension, and cancer.

Should I be personally worried?

More than 80% of cases experience mild symptoms only.

The mortality rate of persons with no pre-existing conditions appears to be less than 1%, however this may include undiagnosed pre-existing conditions.

People most at risk are those with pre-existing conditions. If you have a pre-existing condition, we recommend considering self-isolation.

How can I help?

The best thing family and friends can do is keep in contact with your loved ones so they do not feel socially isolated. Please remember to reassure them the lock down is precautionary.

You can also follow hygiene instructions from trusted sources, including the the Department of Health and World Health Organization (WHO), to do your part in the community.

Hand Hygiene

Please see the following video for proper hand hygiene using the WHO method.

Cough and Sneeze Etiquette

Please see the following poster for proper cough and sneeze etiquette.

Social Distancing

Social distancing is an important way to mitigate the risks of the virus in the community.